Tests Library

Empathy skill test

Time

20 min

Questions

20

Level

Intermediate

Language

English

Type

Situational Judgement

Suitable for

Office, Management

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Test Summary

The Empathy Test consists of 20 hypothetical scenarios designed to assess a candidate's ability to recognise the emotions that others may experience in various situations, identify what triggers a particular emotion, what non-verbal cues are associated, and what the most effective response would be.

Covered Skills (Behavioural Indicators):

Recognising emotions, triggers, and cues

  • Recognizes the emotions that others may be feeling in a particular situation.
  • Identifies the triggers, or what caused someone to experience a specific emotion.
  • Identifies the non-verbal cues linked with a particular emotion that others may be feeling.

Empathic response

  • Understands the nature of the issue that may have prompted someone to feel a specific emotion.
  • Recognises what type of emotion someone may be experiencing in a particular situation.
  • Determines the most effective course of action for responding to how someone may be feeling.

Why measure Emotional Stability?

Employees require empathy in order to build and maintain relationships with colleagues, supervisors, clients, vendors, and other stakeholders, to show interest in the needs and concerns of others, to help coworkers with personal problems, and to express care and concern when others disclose a personal loss.

In recent scientific papers, empathy has been examined in relation to citizenship behaviour and leadership emergence and has been advanced as a critical predictor of prosocial behaviours, job performance, and crisis management. Studies have shown that people with high levels of empathy are more likely to preserve and improve cooperation, engage in helping behaviours, and lead others more effectively.

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