Assessment Template For Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Bright Outlook
Rapid Growth
Baggage Porters and Bellhops

Tests

Qustom Questions

Hiring success rate

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87% hiring better

Test Used

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16500 times

Popular Job Roles
Bell CaptainBell PersonBellhopBellmanBellpersonDoormanGround Support AgentSky CapSkycapValet

Occupation-Specific

Technology Skills
Office suite software
Questions30
Time Limit20 min

Tasks

  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.

Technology Skills

Office suite software

Corel WordPerfect Office Suite, Microsoft Office

Spreadsheet software

Microsoft Excel

Electronic mail software

Microsoft Outlook

Word processing software

Microsoft Word

Worker Requirements

Technology Skills
Office suite software
Questions30
Time Limit20 min
Skills
Service Orientation
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit15 min

Skills

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Coordination

Adjusting actions in relation to others' actions.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Transportation

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Worker Characteristics

Technology Skills
Office suite software
Questions30
Time Limit20 min
Skills
Service Orientation
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit15 min
Abilities
Oral Comprehension
Questions25
Time Limit15 min
Interests
Realistic
Questions20
Time Limit20 min
Work Values
Relationships
Questions20
Time Limit15 min
Work Styles
Dependability
Questions25
Time Limit15 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Trunk Strength

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

Speech Recognition

The ability to identify and understand the speech of another person.

Static Strength

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Interests

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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