Skills Tests

Building a Successful Team

Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Building Customer Loyalty

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Facilitating Change

Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

Delegation

Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

Meeting Leadership

Ensuring that a meeting serves its business objectives while using appropriate interpersonal styles and methods and considering the needs and potential contributions of others.

Building Trust

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Coaching and Developing Others

Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Strategic Decision Making

Committing to a course of action to accomplish a long- range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Gaining Commitment

Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behaviour to accommodate tasks, situations, and individuals involved.

Time Management

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Negotiation

Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.

Organizational skills

Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.

Teamwork

Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Reliability

Examines beliefs, attitudes, opinions towards work- related issues. Identifies people who can be reliable on the job, who would display high workplace integrity and avoid counterproductive behaviours.