Assessment Template For Baristas

Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.
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Baristas

Tests

Qustom Questions

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Popular Job Roles
BaristaCatering Barista

Occupation-Specific

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min

Tasks

  • Receive and process customer payments.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Take customer orders and convey them to other employees for preparation.
  • Clean or sanitize work areas, utensils, or equipment.
  • Describe menu items to customers, or suggest products that might appeal to them.

Technology Skills

Spreadsheet software

Microsoft Excel

Office suite software

Microsoft Office

Word processing software

Microsoft Word

Accounting software
Point of sale POS software

Worker Requirements

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit25 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit25 min
Abilities
Oral Comprehension
Questions25
Time Limit25 min
Interests
Enterprising
Questions20
Time Limit25 min
Work Values
Relationships
Questions20
Time Limit15 min
Work Styles
Cooperation
Questions30
Time Limit15 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Integrity

Job requires being honest and ethical.

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