Assessment Template For Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer User Support Specialists

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Popular Job Roles
Computer SpecialistComputer Support SpecialistComputer TechnicianDesktop Support TechnicianHelp Desk AnalystHelp Desk TechnicianInformation Technology Specialist (IT Specialist)Support SpecialistTechnical Support Specialist

Occupation-Specific

Technology Skills
Web platform development software
Questions20
Time Limit25 min

Tasks

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.

Technology Skills

Web platform development software

Django, Google AngularJS, Microsoft ASP.NET Core MVC, Spring Framework

Data base user interface and query software

Blackboard software, MySQL, Oracle JDBC, Transact-SQL

Operating system software

Microsoft Windows Server, Oracle Solaris, Red Hat Enterprise Linux, UNIX Shell

Development environment software

Apache Ant, Apache Kafka, Common business oriented language COBOL, Microsoft PowerShell

Data base management system software

Apache Hive, Elasticsearch, MongoDB, Oracle PL/SQL

Worker Requirements

Technology Skills
Web platform development software
Questions20
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit25 min
Knowledge
Computers and Electronics
Questions25
Time Limit25 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Speaking

Talking to others to convey information effectively.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Engineering and Technology

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Worker Characteristics

Technology Skills
Web platform development software
Questions20
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit25 min
Knowledge
Computers and Electronics
Questions25
Time Limit25 min
Abilities
Oral Comprehension
Questions20
Time Limit15 min
Interests
Realistic
Questions25
Time Limit25 min
Work Values
Relationships
Questions25
Time Limit25 min
Work Styles
Attention to Detail
Questions25
Time Limit20 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Interests

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Investigative

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Work Styles

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Analytical Thinking

Job requires analyzing information and using logic to address work-related issues and problems.

Integrity

Job requires being honest and ethical.

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