Assessment Template For Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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Concierges

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Popular Job Roles
Activities ConciergeCertified ConciergeChef ConciergeClub ConciergeConference ConciergeFront Desk AgentGuest Service AgentHotel ConciergeLobby ConciergePersonal Assistant

Occupation-Specific

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min

Tasks

  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.

Technology Skills

Spreadsheet software

Microsoft Excel

Presentation software

Microsoft PowerPoint

Accounting software

Billing software, Budgeting software

Electronic mail software

Microsoft Outlook

Desktop publishing software

Microsoft Publisher

Worker Requirements

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Service Orientation
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min

Skills

Service Orientation

Actively looking for ways to help people.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Service Orientation
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min
Abilities
Oral Comprehension
Questions30
Time Limit25 min
Interests
Social
Questions25
Time Limit20 min
Work Values
Relationships
Questions25
Time Limit25 min
Work Styles
Attention to Detail
Questions25
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

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