Assessment Template For Couriers and Messengers

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
Couriers and Messengers

Tests

Qustom Questions

Hiring success rate

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Test Used

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Popular Job Roles
CourierDriverLaboratory CourierMail CarrierMail ClerkMailroom CourierMessengerSecurity MessengerTransporterVehicle Delivery Worker

Occupation-Specific

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min

Tasks

  • Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
  • Obtain signatures and payments, or arrange for recipients to make payments.
  • Record information, such as items received and delivered and recipients' responses to messages.
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.

Technology Skills

Spreadsheet software

Microsoft Excel

Office suite software

Microsoft Office

Word processing software

Microsoft Word

Route navigation software

Route mapping software

Worker Requirements

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit25 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Time Management

Managing one's own time and the time of others.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Transportation

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit25 min
Abilities
Oral Comprehension
Questions20
Time Limit20 min
Interests
Realistic
Questions25
Time Limit20 min
Work Values
Relationships
Questions30
Time Limit25 min
Work Styles
Dependability
Questions30
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Far Vision

The ability to see details at a distance.

Multilimb Coordination

The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Independence

Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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