Assessment Template For Credit Counselors

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.
Credit Counselors

Tests

Qustom Questions

Hiring success rate

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76% hiring better

Test Used

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12394 times

Popular Job Roles
Accredited Financial CounselorCertified Consumer Credit and Housing CounselorCertified Credit and Housing CounselorCertified Credit ConsultantCertified Credit CounselorCredit CounselorFinancial Health CounselorHousing CounselorPersonal Finance Counselor

Occupation-Specific

Technology Skills
Data base user interface and query software
Questions25
Time Limit25 min

Tasks

  • Calculate clients' available monthly income to meet debt obligations.
  • Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
  • Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
  • Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.

Technology Skills

Data base user interface and query software

CoreLogic DebtorTrace, LexisNexis Accurint, Merlin Information Services databases, Microsoft Access

Presentation software

Microsoft PowerPoint

Financial analysis software

Cooperative Processing Resources DMS Professional Suite, Freddie Mac Loan Prospector, Integrant DebtLogic, Prime Debt Software Credit Repair

Electronic mail software

Email software, Microsoft Outlook

Enterprise resource planning ERP software

Microsoft Dynamics, Oracle PeopleSoft, SAP business and customer relations management software

Worker Requirements

Technology Skills
Data base user interface and query software
Questions25
Time Limit25 min
Skills
Speaking
Questions30
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min

Skills

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Worker Characteristics

Technology Skills
Data base user interface and query software
Questions25
Time Limit25 min
Skills
Speaking
Questions30
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min
Abilities
Oral Expression
Questions20
Time Limit15 min
Interests
Enterprising
Questions30
Time Limit15 min
Work Values
Relationships
Questions20
Time Limit15 min
Work Styles
Integrity
Questions25
Time Limit15 min

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Interests

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Integrity

Job requires being honest and ethical.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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