Assessment Template For Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Eligibility Interviewers, Government Programs

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Popular Job Roles
Business Employment SpecialistCase ManagerEligibility ExaminerEligibility SpecialistHousing SpecialistMedicaid AnalystProgram Eligibility SpecialistWork Force AdvisorWorkforce Services Representative (WSR)

Occupation-Specific

Technology Skills
Electronic mail software
Questions20
Time Limit20 min

Tasks

  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keep records of assigned cases, and prepare required reports.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Answer applicants' questions about benefits and claim procedures.

Technology Skills

Electronic mail software

Email software, Microsoft Outlook

Video conferencing software

Google Meet

Medical software

GE Healthcare Centricity EMR, Medicaid management information system MMIS

Spreadsheet software

Microsoft Excel

Document management software

Adobe Systems Adobe Acrobat Reader

Worker Requirements

Technology Skills
Electronic mail software
Questions20
Time Limit20 min
Skills
Speaking
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min

Skills

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Service Orientation

Actively looking for ways to help people.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Worker Characteristics

Technology Skills
Electronic mail software
Questions20
Time Limit20 min
Skills
Speaking
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min
Abilities
Oral Expression
Questions20
Time Limit20 min
Interests
Social
Questions20
Time Limit20 min
Work Values
Relationships
Questions20
Time Limit25 min
Work Styles
Integrity
Questions25
Time Limit15 min

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity

The ability to speak clearly so others can understand you.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Integrity

Job requires being honest and ethical.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

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