Assessment Template For Fast Food and Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.
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Rapid GrowthNumerous Job Openings
Fast Food and Counter Workers

Tests

Qustom Questions

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Test Used

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16808 times

Popular Job Roles
Cafe ServerCafeteria ServerConcession CashierDeli Worker (Delicatessen Worker)Food ServerFood Service AideFood Service AssistantFood Service WorkerSchool Cafeteria CookSnack Bar Attendant

Occupation-Specific

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min

Tasks

  • Communicate with customers regarding orders, comments, and complaints.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Accept payment from customers, and make change as necessary.
  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.

Technology Skills

Spreadsheet software

Microsoft Excel

Computer based training software

Quizlet

Point of sale POS software

Aldelo Systems Aldelo for Restaurants Pro, Foodman Home-Delivery, Intuit QuickBooks Point of Sale, Plexis Software Plexis POS

Office suite software

Microsoft Office

Operating system software

Microsoft Windows

Worker Requirements

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Service Orientation
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit25 min

Skills

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Food Production

Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Service Orientation
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit25 min
Abilities
Oral Comprehension
Questions25
Time Limit15 min
Interests
Realistic
Questions20
Time Limit20 min
Work Values
Relationships
Questions30
Time Limit20 min
Work Styles
Self-Control
Questions25
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition

The ability to identify and understand the speech of another person.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Speech Clarity

The ability to speak clearly so others can understand you.

Interests

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Work Styles

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

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