Assessment Template For First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.
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First-Line Supervisors of Office and Administrative Support Workers

Tests

Qustom Questions

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Test Used

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11364 times

Popular Job Roles
Accounting ManagerAccounts Payable SupervisorAccounts Receivable ManagerAdministrative SupervisorCustomer Service ManagerCustomer Service SupervisorOffice CoordinatorOffice ManagerOffice SupervisorStaff Services Manager

Occupation-Specific

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min

Tasks

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Technology Skills

Enterprise resource planning ERP software

Microsoft Dynamics GP, NetSuite ERP, Oracle Hyperion, Oracle JD Edwards EnterpriseOne

Data base user interface and query software

Blackboard software, Database software, Oracle software, Yardi software

Accounting software

Fund accounting software, Intuit QuickBooks, Quicken, Sage 50 Accounting

Medical software

Healthcare common procedure coding system HCPCS, Henry Schein Dentrix, Medical condition coding software, MEDITECH software

Project management software

Contract management software, HCSS HeavyJob, Microsoft Project, Microsoft Teams

Worker Requirements

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min
Skills
Active Listening
Questions25
Time Limit20 min
Knowledge
Administration and Management
Questions25
Time Limit20 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination

Adjusting actions in relation to others' actions.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Knowledge

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Worker Characteristics

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min
Skills
Active Listening
Questions25
Time Limit20 min
Knowledge
Administration and Management
Questions25
Time Limit20 min
Abilities
Oral Comprehension
Questions20
Time Limit25 min
Interests
Enterprising
Questions20
Time Limit15 min
Work Values
Support
Questions25
Time Limit20 min
Work Styles
Integrity
Questions25
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Interests

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Work Styles

Integrity

Job requires being honest and ethical.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Leadership

Job requires a willingness to lead, take charge, and offer opinions and direction.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

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