Assessment Template For Flight Attendants

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
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Flight Attendants

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Popular Job Roles
Flight AttendantIn-Flight Crew MemberInflight Services Flight AttendantInternational Flight AttendantPurser

Occupation-Specific

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min

Tasks

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.

Technology Skills

Spreadsheet software

Microsoft Excel

Presentation software

Microsoft PowerPoint

Calendar and scheduling software

AD OPT Altitude, Arkitektia Flight Itinerary, SBS International Maestro Suite, ValtamTech Flight Crew Log

Computer based training software

IBM Lotus LearningSpace

Office suite software

Microsoft Office

Worker Requirements

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min
Skills
Speaking
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min

Skills

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation

Actively looking for ways to help people.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Transportation

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions20
Time Limit25 min
Skills
Speaking
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min
Abilities
Oral Expression
Questions30
Time Limit25 min
Interests
Enterprising
Questions20
Time Limit15 min
Work Values
Relationships
Questions30
Time Limit25 min
Work Styles
Concern for Others
Questions25
Time Limit25 min

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Recognition

The ability to identify and understand the speech of another person.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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