Assessment Template For Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Bright Outlook
Rapid Growth
Hotel, Motel, and Resort Desk Clerks

Tests

Qustom Questions

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Popular Job Roles
Desk ClerkFront Desk AgentFront Desk AssociateFront Desk ClerkFront Office AgentGuest Service AgentGuest Service RepresentativeGuest Services Agent (GSA)Night Auditor

Occupation-Specific

Technology Skills
Data base user interface and query software
Questions25
Time Limit15 min

Tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

Technology Skills

Data base user interface and query software

Incident tracking software, Yardi software

Instant messaging software

Blink

Facilities management software

ASI FrontDesk, InnQuest roomMaster, Ramesys Hospitality, Resort Data Processing

Spreadsheet software

Microsoft Excel

Electronic mail software

Microsoft Outlook

Worker Requirements

Technology Skills
Data base user interface and query software
Questions25
Time Limit15 min
Skills
Social Perceptiveness
Questions20
Time Limit20 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min

Skills

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Speaking

Talking to others to convey information effectively.

Service Orientation

Actively looking for ways to help people.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Worker Characteristics

Technology Skills
Data base user interface and query software
Questions25
Time Limit15 min
Skills
Social Perceptiveness
Questions20
Time Limit20 min
Knowledge
Customer and Personal Service
Questions20
Time Limit15 min
Abilities
Oral Comprehension
Questions25
Time Limit15 min
Interests
Conventional
Questions20
Time Limit15 min
Work Values
Relationships
Questions20
Time Limit20 min
Work Styles
Attention to Detail
Questions20
Time Limit15 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity

Job requires being honest and ethical.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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