Assessment Template For Loan Interviewers and Clerks

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
Loan Interviewers and Clerks

Tests

Qustom Questions

Hiring success rate

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73% hiring better

Test Used

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10705 times

Popular Job Roles
CloserLicensed Loan Officer AssistantLoan AnalystLoan ClerkLoan CloserLoan OriginatorLoan ProcessorMortgage BrokerMortgage Loan ProcessorMortgage Processor

Occupation-Specific

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min

Tasks

  • Verify and examine information and accuracy of loan application and closing documents.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  • Submit loan applications with recommendation for underwriting approval.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

Technology Skills

Spreadsheet software

Microsoft Excel, Rockport Integrated Excel Underwriting

Presentation software

Microsoft PowerPoint

Financial analysis software

Automated underwriting software, Fannie Mae Desktop Underwriter, Lending software systems, Software AG Underwriting Solution

Customer relationship management CRM software

Loan tracking software, Microsoft Dynamics

Electronic mail software

Microsoft Outlook

Worker Requirements

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min
Skills
Active Listening
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit25 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions20
Time Limit15 min
Skills
Active Listening
Questions20
Time Limit15 min
Knowledge
Customer and Personal Service
Questions20
Time Limit25 min
Abilities
Oral Comprehension
Questions25
Time Limit20 min
Interests
Conventional
Questions25
Time Limit25 min
Work Values
Relationships
Questions20
Time Limit15 min
Work Styles
Attention to Detail
Questions30
Time Limit20 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Interests

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Initiative

Job requires a willingness to take on responsibilities and challenges.

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