Assessment Template For Mail Clerks and Mail Machine Operators, Except Postal Service

Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Mail Clerks and Mail Machine Operators, Except Postal Service

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Popular Job Roles
Insert OperatorInserter OperatorMail ClerkMail HandlerMail Machine OperatorMail ProcessorMail ReaderMail SorterPostal Clerk

Occupation-Specific

Technology Skills
Electronic mail software
Questions30
Time Limit15 min

Tasks

  • Wrap packages or bundles by hand, or by using tying machines.
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
  • Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.

Technology Skills

Electronic mail software

Email software, Microsoft Outlook

Presentation software

Microsoft PowerPoint

Data base user interface and query software

Microsoft Access, Recordkeeping software

Spreadsheet software

Microsoft Excel

Accounting software

Financial accounting software

Worker Requirements

Technology Skills
Electronic mail software
Questions30
Time Limit15 min
Skills
Critical Thinking
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions30
Time Limit25 min

Skills

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Speaking

Talking to others to convey information effectively.

Time Management

Managing one's own time and the time of others.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Worker Characteristics

Technology Skills
Electronic mail software
Questions30
Time Limit15 min
Skills
Critical Thinking
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions30
Time Limit25 min
Abilities
Near Vision
Questions25
Time Limit20 min
Interests
Conventional
Questions20
Time Limit20 min
Work Values
Support
Questions30
Time Limit15 min
Work Styles
Integrity
Questions30
Time Limit15 min

Abilities

Near Vision

The ability to see details at close range (within a few feet of the observer).

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Interests

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

Integrity

Job requires being honest and ethical.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

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