Assessment Template For Morticians, Undertakers, and Funeral Arrangers

Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Morticians, Undertakers, and Funeral Arrangers

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Popular Job Roles
Funeral Arrangement DirectorFuneral ArrangerFuneral CounselorFuneral DirectorFuneral Location ManagerFuneral Pre-Need ConsultantFuneral Prearrangement CounselorLicensed Funeral DirectorLicensed MorticianMortician

Occupation-Specific

Technology Skills
Word processing software
Questions30
Time Limit15 min

Tasks

  • Obtain information needed to complete legal documents, such as death certificates or burial permits.
  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Perform embalming duties, as necessary.
  • Oversee the preparation and care of the remains of people who have died.
  • Contact cemeteries to schedule the opening and closing of graves.

Technology Skills

Word processing software

Microsoft Word

Project management software

FuneralKiosk

Data base user interface and query software

Custom Data Systems Sterling Management Software, FPA Software MACCS, HMIS Advantage, Twin Tier Technologies MIMS

Spreadsheet software

Microsoft Excel

Office suite software

Corel WordPerfect Office Suite, Microsoft Office

Worker Requirements

Technology Skills
Word processing software
Questions30
Time Limit15 min
Skills
Social Perceptiveness
Questions30
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min

Skills

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination

Adjusting actions in relation to others' actions.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Worker Characteristics

Technology Skills
Word processing software
Questions30
Time Limit15 min
Skills
Social Perceptiveness
Questions30
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min
Abilities
Oral Expression
Questions30
Time Limit25 min
Interests
Enterprising
Questions30
Time Limit20 min
Work Values
Relationships
Questions25
Time Limit20 min
Work Styles
Attention to Detail
Questions25
Time Limit25 min

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Interests

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Work Styles

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Integrity

Job requires being honest and ethical.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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