Assessment Template For Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.
Patient Representatives

Tests

Qustom Questions

Hiring success rate

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81% hiring better

Test Used

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17056 times

Popular Job Roles
Access RepresentativeAdmissions CoordinatorCase ManagerMedicaid Service Coordinator (MSC)Patient Access CoordinatorPatient Access SpecialistPatient AdvocatePatient NavigatorPatient Resource WorkerPatient Service Representative

Occupation-Specific

Technology Skills
Medical software
Questions30
Time Limit25 min

Tasks

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.

Technology Skills

Medical software

Epic Systems, Healthcare common procedure coding system HCPCS, Henry Schein Dentrix, Medical condition coding software

Word processing software

Google Docs, Microsoft Word

Customer relationship management CRM software

CareOne CareEnsure, Complaint management software, Microsoft Dynamics, rL Solutions Feedback MonitorPro

Electronic mail software

IBM Notes, Microsoft Exchange, Microsoft Outlook

Data base user interface and query software

Data entry software, Database software, Microsoft Access

Worker Requirements

Technology Skills
Medical software
Questions30
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Coordination

Adjusting actions in relation to others' actions.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Medicine and Dentistry

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Sociology and Anthropology

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Psychology

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Worker Characteristics

Technology Skills
Medical software
Questions30
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min
Abilities
Oral Comprehension
Questions25
Time Limit15 min
Interests
Social
Questions20
Time Limit15 min
Work Values
Relationships
Questions25
Time Limit15 min
Work Styles
Concern for Others
Questions30
Time Limit15 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Work Styles

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Integrity

Job requires being honest and ethical.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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