Assessment Template For Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.
Postal Service Clerks

Tests

Qustom Questions

Hiring success rate

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79% hiring better

Test Used

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10905 times

Popular Job Roles
Bulk Mail TechnicianClerkDistribution ClerkPart Time Flexible Clerk (PTF Clerk)Postal ClerkSales and Distribution ClerkSales and Service Associate (SSA)Window Clerk

Occupation-Specific

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min

Tasks

  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Technology Skills

Enterprise resource planning ERP software

Delivery operations information system DOIS

Accounting software

Budgeting software

Point of sale POS software

NCR Advanced Store

Operating system software

Microsoft Windows

Human resources software

Time and Attendance Collection System TACS

Worker Requirements

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit20 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Service Orientation

Actively looking for ways to help people.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Worker Characteristics

Technology Skills
Enterprise resource planning ERP software
Questions30
Time Limit25 min
Skills
Active Listening
Questions30
Time Limit20 min
Knowledge
Customer and Personal Service
Questions25
Time Limit20 min
Abilities
Oral Comprehension
Questions30
Time Limit25 min
Interests
Conventional
Questions25
Time Limit15 min
Work Values
Support
Questions25
Time Limit20 min
Work Styles
Dependability
Questions25
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Interests

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity

Job requires being honest and ethical.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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