Assessment Template For Receptionists and Information Clerks

Claim processing system software, Data entry software, FileMaker Pro, St. Paul Travelers e-CARMA

3M Post-it App, Google Docs, Microsoft Word

GE Healthcare Centricity EMR, Kodak Dental Systems Kodak SOFTDENT Practice management software PMS, McKesson Lytec, Medical condition coding software

Email software, IBM Notes, Microsoft Outlook

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Actively looking for ways to help people.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Job requires being careful about detail and thorough in completing work tasks.

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Job requires being honest and ethical.