Assessment Template For Telecommunications Equipment Installers and Repairers, Except Line Installers

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
Telecommunications Equipment Installers and Repairers, Except Line Installers

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Popular Job Roles
Broadband TechnicianCentral Office TechnicianCombination TechnicianCustomer Service Technician (CST)Field TechnicianInstall and Repair TechnicianInstallerOutside Plant TechnicianService TechnicianTelecommunications Technician

Occupation-Specific

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min

Tasks

  • Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.

Technology Skills

Spreadsheet software

Microsoft Excel

Presentation software

Microsoft PowerPoint

Analytical or scientific software

Fluke ClearSight Analyzer, Fluke Networks TechAdvisor Field Access System

Expert system software

Fluke Networks Fluke TechEXPERT

Communications server software

IBM Domino

Worker Requirements

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Repairing
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions30
Time Limit15 min

Skills

Repairing

Repairing machines or systems using the needed tools.

Troubleshooting

Determining causes of operating errors and deciding what to do about it.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Operations Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Telecommunications

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions25
Time Limit25 min
Skills
Repairing
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions30
Time Limit15 min
Abilities
Near Vision
Questions25
Time Limit20 min
Interests
Realistic
Questions25
Time Limit25 min
Work Values
Support
Questions25
Time Limit15 min
Work Styles
Dependability
Questions30
Time Limit15 min

Abilities

Near Vision

The ability to see details at close range (within a few feet of the observer).

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Visual Color Discrimination

The ability to match or detect differences between colors, including shades of color and brightness.

Arm-Hand Steadiness

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Interests

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Investigative

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Values

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Work Styles

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity

Job requires being honest and ethical.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

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