Assessment Template For Tour Guides and Escorts

Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.
Bright Outlook
Rapid Growth
Tour Guides and Escorts

Tests

Qustom Questions

Hiring success rate

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Test Used

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12729 times

Popular Job Roles
Art Museum DocentDiscovery GuideDocentGuideHistorical InterpreterMuseum DocentMuseum EducatorMuseum GuideScience InterpreterTour Guide

Occupation-Specific

Technology Skills
Electronic mail software
Questions20
Time Limit15 min

Tasks

  • Describe tour points of interest to group members, and respond to questions.
  • Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
  • Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
  • Conduct educational activities for school children.
  • Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.

Technology Skills

Electronic mail software

Email software, Microsoft Outlook

Presentation software

Microsoft PowerPoint, Pear Deck

Customer relationship management CRM software

Centaur Systems Centaur Travel Business Management System TBMS, IBS Software Services Tour Partner, Softrip Travel Software System, TourTech Systems TourTools

Graphics or photo imaging software

Adobe Systems Adobe Photoshop, SmugMug Flickr

Spreadsheet software

Microsoft Excel

Worker Requirements

Technology Skills
Electronic mail software
Questions20
Time Limit15 min
Skills
Speaking
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min

Skills

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Service Orientation

Actively looking for ways to help people.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

History and Archeology

Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Worker Characteristics

Technology Skills
Electronic mail software
Questions20
Time Limit15 min
Skills
Speaking
Questions20
Time Limit25 min
Knowledge
Customer and Personal Service
Questions20
Time Limit20 min
Abilities
Oral Expression
Questions20
Time Limit25 min
Interests
Social
Questions30
Time Limit25 min
Work Values
Relationships
Questions25
Time Limit15 min
Work Styles
Self-Control
Questions20
Time Limit20 min

Abilities

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity

The ability to speak clearly so others can understand you.

Far Vision

The ability to see details at a distance.

Speech Recognition

The ability to identify and understand the speech of another person.

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

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