Assessment Template For Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
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Ushers, Lobby Attendants, and Ticket Takers

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Popular Job Roles
DocentLobby AttendantTicket AttendantTicket TakerUsherVisitor Services AssistantVisitor Services AssociateVisitor Services RepresentativeVisitor Services Specialist

Occupation-Specific

Technology Skills
Spreadsheet software
Questions30
Time Limit25 min

Tasks

  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Technology Skills

Spreadsheet software

Microsoft Excel

Operating system software

Microsoft Windows Mobile

Optical character reader OCR or scanning software

Ticket Alternative Express Entry, Ticket scanning software

Office suite software

Microsoft Office

Word processing software

Microsoft Word

Worker Requirements

Technology Skills
Spreadsheet software
Questions30
Time Limit25 min
Skills
Social Perceptiveness
Questions25
Time Limit20 min
Knowledge
Customer and Personal Service
Questions30
Time Limit15 min

Skills

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Worker Characteristics

Technology Skills
Spreadsheet software
Questions30
Time Limit25 min
Skills
Social Perceptiveness
Questions25
Time Limit20 min
Knowledge
Customer and Personal Service
Questions30
Time Limit15 min
Abilities
Speech Clarity
Questions20
Time Limit15 min
Interests
Social
Questions20
Time Limit15 min
Work Values
Relationships
Questions25
Time Limit25 min
Work Styles
Self-Control
Questions30
Time Limit15 min

Abilities

Speech Clarity

The ability to speak clearly so others can understand you.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity

Job requires being honest and ethical.

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