Assessment Template For Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.
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Waiters and Waitresses

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Qustom Questions

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Popular Job Roles
Banquet ServerBuffet ServerCocktail ServerFood RunnerFood ServerRestaurant ServerServerWaiterWaitressWaitstaff

Occupation-Specific

Technology Skills
Web page creation and editing software
Questions20
Time Limit15 min

Tasks

  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Technology Skills

Web page creation and editing software

Facebook

Instant messaging software

Blink

Point of sale POS software

Compris Advanced Manager's Workstation, Hospitality Control Solutions Aloha Point-of-Sale, Intuit QuickBooks Point of Sale, NCR Advanced Checkout Solution

Worker Requirements

Technology Skills
Web page creation and editing software
Questions20
Time Limit15 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit15 min

Skills

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Coordination

Adjusting actions in relation to others' actions.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Food Production

Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Worker Characteristics

Technology Skills
Web page creation and editing software
Questions20
Time Limit15 min
Skills
Active Listening
Questions25
Time Limit25 min
Knowledge
Customer and Personal Service
Questions25
Time Limit15 min
Abilities
Oral Comprehension
Questions20
Time Limit20 min
Interests
Social
Questions20
Time Limit15 min
Work Values
Relationships
Questions30
Time Limit25 min
Work Styles
Dependability
Questions25
Time Limit25 min

Abilities

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity

The ability to speak clearly so others can understand you.

Speech Recognition

The ability to identify and understand the speech of another person.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Interests

Social

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Work Styles

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

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