Assessment Template For Word Processors and Typists

Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Word Processors and Typists

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Popular Job Roles
Clerk SpecialistClerk TypistKeyboard SpecialistOffice TechnicianStenographerTypistWord Processor

Occupation-Specific

Technology Skills
Electronic mail software
Questions20
Time Limit15 min

Tasks

  • Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Check completed work for spelling, grammar, punctuation, and format.
  • File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
  • Print and make copies of work.
  • Transmit work electronically to other locations.

Technology Skills

Electronic mail software

IBM Notes, Microsoft Outlook

Presentation software

Microsoft PowerPoint

Customer relationship management CRM software

Act!, Blackbaud CRM, Oracle Siebel CRM

Office suite software

Corel WordPerfect Office Suite, Microsoft Office

Data base user interface and query software

FileMaker Pro, Microsoft Access

Worker Requirements

Technology Skills
Electronic mail software
Questions20
Time Limit15 min
Skills
Reading Comprehension
Questions30
Time Limit20 min
Knowledge
Administrative
Questions25
Time Limit15 min

Skills

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking

Talking to others to convey information effectively.

Knowledge

Administrative

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Worker Characteristics

Technology Skills
Electronic mail software
Questions20
Time Limit15 min
Skills
Reading Comprehension
Questions30
Time Limit20 min
Knowledge
Administrative
Questions25
Time Limit15 min
Abilities
Near Vision
Questions25
Time Limit25 min
Interests
Conventional
Questions30
Time Limit20 min
Work Values
Relationships
Questions20
Time Limit20 min
Work Styles
Integrity
Questions25
Time Limit25 min

Abilities

Near Vision

The ability to see details at close range (within a few feet of the observer).

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Speech Recognition

The ability to identify and understand the speech of another person.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Interests

Conventional

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Values

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Work Styles

Integrity

Job requires being honest and ethical.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Independence

Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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