Summary
This test is for the Customer Service Representative role, which covers seven knowledge areas: communication and interpersonal skills, customer service and support, problem-solving and decision making, data entry and analysis, product knowledge, time management, and computer competency. The test assesses the candidate's ability to handle customer queries, resolve issues, maintain records accurately, and provide timely customer service.
Can the candidate handle customer queries and provide timely service?
Use this test
8
8 min
intermediate
4133of employers admitted to making the mistake of hiring someone unsuitable for a job.
of businesses reported incurring losses of over $75,000 due to incorrect hiring decisions.
chance of a hiring manager making an incorrect hiring choice.
of businesses reported a decrease in output due to an unsuitable hire.
of unstructured job interviews are effective at predicting the best candidates.
hiring is difficult due to reliance on subjective, inconsistent opinions.
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