This test assesses candidates' skills in providing Online Chat Support. The test covers various knowledge areas such as customer service best practices, typing speed and accuracy, empathy and rapport building, problem-solving techniques, CRM and chat software tools, escalation procedures, time management, and multitasking.
The test measures candidates' ability to effectively communicate with customers through chat, resolve customer issues efficiently, and escalate complex problems to the appropriate level.
Hirenest offers a wide range of features to simplify the recruitment process, from a rich library of tests and templates to Al scoring and detailed reports. Additionally, a robust ATS system facilitates actions to further streamline the recruitment process.Learn more
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Hirenest offers an extensive selection of tests to suit all assessment needs. Our tests provide invaluable insights into an individual's cognitive aptitude, role-specific competencies, situational judgment, skill proficiency, and personality.Learn more
Because we use our own platform.
Yes, we use our own pre-employment assessment platform to build the best team possible. And our efforts have paid off: We've scaled our team to more than 50 fantastic members, testing more than 5,000 along the way. And that team has helped us become one of the premier pre-employment testing companies worldwide. (If only we could've tested our office dogs too; managing their behavior is a challenge!)
for our clients
of employers admitted to making the mistake of hiring someone unsuitable for a job.
of businesses reported incurring losses of over $75,000 due to incorrect hiring decisions.
chance of a hiring manager making an incorrect hiring choice.
of businesses reported a decrease in output due to an unsuitable hire.
of unstructured job interviews are effective at predicting the best candidates.
Why does it happen?
hiring is difficult due to reliance on subjective, inconsistent opinions.
Online Chat Support assessments are essential for job roles such as customer service representatives, technical support agents, and sales representatives. These skill tests help assess candidates' ability to communicate effectively, handle multiple chats simultaneously, and provide timely and accurate responses. Conducting pre-employment screening through online aptitude tests can save hiring companies time and money in the long run. Hirenest offers comprehensive online assessments at an affordable cost, providing HR managers with a reliable tool to evaluate job candidates' suitability. Assessments include examples, questions, and answers that simulate real-world scenarios to ensure candidates are interview-ready for the hiring process.