This test assesses a candidate's skills in customer relationship management, automating processes, managing tickets, creating knowledge base content, designing workflows, solving technical issues, and analyzing customer insights.
It is an intermediate-level test helpful in assessing a candidate's ability to use Zendesk CS in a real-world setting. This test will provide employers valuable insight into a candidate's technical aptitude, problem-solving skills, and understanding of best customer service practices.
Hirenest offers a wide range of features to simplify the recruitment process, from a rich library of tests and templates to Al scoring and detailed reports. Additionally, a robust ATS system facilitates actions to further streamline the recruitment process.Learn more
350+ Tests Libary
Hirenest offers an extensive selection of tests to suit all assessment needs. Our tests provide invaluable insights into an individual's cognitive aptitude, role-specific competencies, situational judgment, skill proficiency, and personality.Learn more
Because we use our own platform.
Yes, we use our own pre-employment assessment platform to build the best team possible. And our efforts have paid off: We've scaled our team to more than 50 fantastic members, testing more than 5,000 along the way. And that team has helped us become one of the premier pre-employment testing companies worldwide. (If only we could've tested our office dogs too; managing their behavior is a challenge!)
for our clients
of employers admitted to making the mistake of hiring someone unsuitable for a job.
of businesses reported incurring losses of over $75,000 due to incorrect hiring decisions.
chance of a hiring manager making an incorrect hiring choice.
of businesses reported a decrease in output due to an unsuitable hire.
of unstructured job interviews are effective at predicting the best candidates.
Why does it happen?
hiring is difficult due to reliance on subjective, inconsistent opinions.
Zendesk CS assessments are necessary for job roles that require customer support and service skills. These tests evaluate candidates' aptitude and knowledge in using Zendesk for providing excellent customer service. With our online pre-employment screening, HR managers and hiring companies can assess candidates' ability to handle customer queries, resolve issues, and navigate the Zendesk platform. Our competitive pricing ensures cost-effective hiring solutions. We provide a comprehensive range of skill tests, examples, questions, and answers to help streamline the interview and hiring process. Choose Hirenest for your Zendesk CS assessment needs.