Industry Solutions

Food Service Industry

About food service

The food service industry dates back millennia. Surely food and drink have been sold or bartered since prehistory. But organized establishments open to the public have included alehouses, coffeehouses, and teahouses. Modern restaurants originated in France in the 1700s.

In today’s fast-paced society, the food service industry faces no risk of slowing down. Although smaller bars and restaurants close due to economic crises, public health crises, and simple failure to thrive, people will always look to others to prepare drinks, snacks, and meals for them.

Like most businesses, there’s more work to do in the food service than simply serving food. A bar or eatery must be kept sanitary to meet government standards. Somebody needs to order the food as well as the equipment needed to prepare and serve it. Plus, there’s accounting and marketing to do.

Whether an eatery offers delivery, carryout, counter service, a buffet, or table service, the business needs to be staffed with the right people in order to run smoothly.

Problems hiring the right people for food service positions

Almost everyone has had a bad experience in a bar or restaurant, whether it’s down to the quality of the food or drink, an unpleasant atmosphere, or plain poor service. Many of these problems are related to the staff. Hiring the right people for food service positions is critical to the success of the business.

Clearly, most food service employees have physical stamina and coordination. They also must be comfortable standing for an entire shift. But there are many other skills and qualities to look for when hiring people for food service work, such as:

  • Patience
  • Friendliness
  • Customer service
  • Good memory
  • Organization
  • Communication skills
  • Math skills

Restaurant staff should be prepared to work nights, weekends, and holidays, as these are the more popular times for patrons to eat away from home. Many food service workers must wear uniforms. Some must wear hairnets, gloves, and other similar accessories.

It’s common for high school and college students to work in food service. However, this can result in high turnover, which means training is almost continuous. At the other end of the spectrum, staff at fancy restaurants must have the decorum and experience to match the restaurant’s image.

Why use pre-employment testing for food service

Pre-employment testing is extremely useful when hiring for the food service industry. Many of the skills and qualities mentioned above can be assessed through HireNest’s smart hiring platform.

Through pre-employment testing, you can also test candidates for the qualities desired in any employee, such as honesty, psychological stability, and emotional intelligence.

HireNest’s AI-backed platform lets you design specific assessments for any food service position. You can curate tests from our existing library and also create your own custom tests. You get an assessment program that’s designed especially for your specific business.

What’s more, smart hiring helps you be more objective in your hiring. By masking certain data among your initial applicants, you can short-list the most qualified candidates without hidden biases entering the picture. You’ll target the most talented people to add to your team in an easy, natural way.

Learn About Pricing

Common positions in the food service industry

  1. Bartender
  2. Busser
  3. Dishwasher
  4. Cook
  5. Food runner
  6. Host
  7. Kitchen manager
  8. Restaurant manager
  9. Server
  10. Wine steward

Try Out the Assessments!

Test drive our user-friendly assessment platform

Start a Free Trial

Test drive the most comprehensive assessment solution

Grid icon

Scientifically Validated

Criteria’s aptitude, personality, emotional intelligence, and skills tests are rigorously validated to predict the results that matter: actual on-the-job performance.

Grid icon

Dedicated Customer Support

Get unlimited training and support from your dedicated Customer Success Manager throughout your entire subscription.

Grid icon

No Per-Test Fees

Administer unlimited tests with flat-fee subscription pricing, resulting in predictable costs and more efficient hiring.

Grid icon

Advanced Reporting

View intuitive score reports, filter your candidates, and create and export customizable reports of your candidates.

Grid icon

Ease of Use

Within our platform, easily create testing links and paste them directly into your job postings. Applicants take tests remotely with a click of a button, and results are instant.

Grid icon

ATS Integrations

Criteria's testing platform integrates with a wide range of applicant tracking systems through our API.

Get Started for Free!

Test drive our user-friendly assessment platform

Book a Demo