Customer Service Agent
Ready-to-go Skills Assessment

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Role-Specific Competency

Cultural Fit

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Role-Specific Competency

Attention to Details

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Role-Specific Competency

Teamwork Skills

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Role-Specific Competency

Verbal Comprehension

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Role-Specific Competency

Customer Focus Skills Skills

Designed to Address HR Association Needs

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Boost Productivity: Join 2000+ Companies Using Hirenest vs. CV’s

About the Customer Service Agent Assessment

Are you an HR manager or a hiring company looking for a more effective way to hire the best customer service agents? Look no further! Welcome to, the leading pre-employment assessment platform tailored to help you find the perfect candidates for your customer service team.

At Hirenest, we understand that hiring customer service agents is a critical task that requires thorough screening and evaluation. That's why we have developed our top-notch Customer Service Agent Assessments to assist you in your decision-making process.

Our Customer Service Agent Assessments are specifically designed to test the skills and aptitude required for exceptional customer service. With our extensive range of assessment templates, you can easily customize and tailor the tests to suit your specific requirements. From basic customer service skills to complex situational handling, our assessments cover it all.

Using our pre-employment Customer Service Agent Assessments, you can save valuable time and resources by eliminating unsuitable candidates right from the start. Our online platform allows you to efficiently administer the assessments to multiple candidates simultaneously, ensuring a streamlined and cost-effective hiring process.

With Hirenest, you have full control over the assessment process. You can choose from a variety of question formats, including multiple-choice, situational judgment, and interactive scenarios. Furthermore, our platform provides instant scoring and insightful reports, giving you a clear picture of each candidate's abilities.

No more relying solely on resumes and interviews to make your decisions. With Hirenest's Customer Service Agent Assessments, you can confidently hire the best-fit candidates who demonstrate the necessary skills and potential for success in your customer service team.

So why wait? Join the numerous HR managers and hiring companies who have already experienced the benefits of using our Customer Service Agent Assessments. Visit today to start identifying the top candidates for your team and revolutionize your hiring process.

Screen skills, not CVs

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"ResumeLab found that 93% of people know someone who lied on their resume. Of those who lied, only 31% were caught.

By Skye Schooley

Mar 13, 2023

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"HR might not be able to detect a résumé written by ChatGPT. That could be a problem.

By Amber Burton

Feb 1, 2023

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"Survey found that 85% of HR professionals uncovered misrepresentations or outright lies on a candidate's resume.

By Taylor Cotterell

Mar 29, 2018

Here’s proof of our impact

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50% increase in suitable candidates

“Take hiring to the next level”

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Aiden Gallagher


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Time-to-hire reduced by 34.9%

“Helpful tool to find the right person”

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Felix Nguyen

General Manager

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Reduced turnover rate by 22%

“Hiring Process Dramatically Improved”

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Valentina Petrovich

Talent Acquisition Specialist

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Reduced time-to-hire by 34%

“Especially Great for High Volume Hires”

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Maximilian Müller

HR Operations Manager

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Boosted hires' retention by 57.5%

“Highly Valuable Tool for Recruiting Efforts”

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Debra Langley

Talent Acquisition Strategist

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Impressive 78.9% rise in quality candidates

“Helpful tool for more confident hiring decisions”

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Amara Singhania

Team Lead

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Enhanced efficiency, quality, and speed

“Easy to use and amazing customer support”

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Nicole Millington

HR Coordinator

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Cut time-to-hire by 56%

“Very happy with this tool - use it daily and love it!”

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Milo Harrington


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Our platform will answer
your questions:

  • checkmark iconWhat are your candidate's cognitive abilities?
  • checkmark iconWhat's your candidate’s capacity to learn and grow?
  • checkmark iconHow will your candidates behave in the workplace?
  • checkmark iconWhat drives your candidates to engage in action?