Help Desk Support
Ready-to-go Skills Assessment

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Role-Specific Competency

Customer Focus Skills

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Role-Specific Competency

Service Orientation Skills

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Role-Specific Competency

Empathy Skills

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Role-Specific Competency

Building Customer Loyalty Skills

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Role-Specific Competency

Verbal Comprehension

Designed to Address HR Association Needs

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Boost Productivity: Join 2000+ Companies Using Hirenest vs. CV’s

About the Help Desk Support Assessment

Are you an HR manager or a hiring company searching for a reliable and cost-effective way to assess the skills of job candidates for help desk support roles? Look no further!, our innovative pre-employment assessment platform, offers the perfect solution with our Help Desk Support Assessments.

Our Help Desk Support Assessments are specifically designed to help you evaluate a candidate's expertise in providing technical support and customer service. With our wide range of skill tests tailored to different levels of difficulty, you can accurately measure a candidate's knowledge in troubleshooting, ticket resolution, communication skills, and more. By using our templates, you can easily create custom assessments that align with your company's requirements.

At, we understand that time is of the essence when it comes to hiring the right candidate. That's why our online Help Desk Support Assessments are quick and straightforward, saving you valuable time in the screening process. With just a few clicks, you can access our vast library of pre-designed test packages or create your own. You'll instantly receive comprehensive reports that highlight a candidate's performance, allowing you to make informed decisions.

Worried about the price and cost? We offer competitive pricing options that cater to businesses of all sizes. Our flexible packages ensure that you only pay for what you need. Plus, by using our Help Desk Support Assessments, you can significantly reduce costly hiring mistakes and find the best talent for your team.

Not sure where to start? Don't worry, we're here to help! Our platform provides examples, questions, and answers to guide you through the entire assessment process. And if you require additional support, our team of experts is available to assist you with interview techniques, feedback, and more.

Join the many HR managers and hiring companies who have successfully used's Help Desk Support Assessments to hire top-notch talent. Don't let valuable candidates slip through the cracks - take advantage of our powerful pre-employment screening tools today!

So why wait? Start using Help Desk Support Assessments on and streamline your hiring process. Find the perfect candidate with the right skills and aptitude for your help desk support team, and make your hiring decisions with confidence.

Screen skills, not CVs

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"ResumeLab found that 93% of people know someone who lied on their resume. Of those who lied, only 31% were caught.

By Skye Schooley

Mar 13, 2023

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"HR might not be able to detect a résumé written by ChatGPT. That could be a problem.

By Amber Burton

Feb 1, 2023

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"Survey found that 85% of HR professionals uncovered misrepresentations or outright lies on a candidate's resume.

By Taylor Cotterell

Mar 29, 2018

Here’s proof of our impact

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50% increase in suitable candidates

“Take hiring to the next level”

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Aiden Gallagher


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Time-to-hire reduced by 34.9%

“Helpful tool to find the right person”

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Felix Nguyen

General Manager

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Reduced turnover rate by 22%

“Hiring Process Dramatically Improved”

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Valentina Petrovich

Talent Acquisition Specialist

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Reduced time-to-hire by 34%

“Especially Great for High Volume Hires”

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Maximilian Müller

HR Operations Manager

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Boosted hires' retention by 57.5%

“Highly Valuable Tool for Recruiting Efforts”

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Debra Langley

Talent Acquisition Strategist

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Impressive 78.9% rise in quality candidates

“Helpful tool for more confident hiring decisions”

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Amara Singhania

Team Lead

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Enhanced efficiency, quality, and speed

“Easy to use and amazing customer support”

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Nicole Millington

HR Coordinator

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Cut time-to-hire by 56%

“Very happy with this tool - use it daily and love it!”

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Milo Harrington


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Our platform will answer
your questions:

  • checkmark iconWhat are your candidate's cognitive abilities?
  • checkmark iconWhat's your candidate’s capacity to learn and grow?
  • checkmark iconHow will your candidates behave in the workplace?
  • checkmark iconWhat drives your candidates to engage in action?